Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for communication channels, including SMS and email

Non-Personal Information:

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment or project details and preferences
• Service history and feedback

2. How We Use Your Information

We may use collected information for:

• Providing and improving our home repair and remodeling services
• Responding to quote requests and project inquiries
• Processing transactions and payments
• Communicating with you about inquiries, appointments, projects, services, and promotions
• Enhancing website functionality and user experience
• Ensuring security and preventing fraud
• Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, project communications, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in.
• We maintain timestamped records of opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws.

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP."
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• Opt-out requests are processed promptly.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business.
• Messages will be directly related to the services you have requested.
• We do not send promotional content without specific consent.

Help & Support:

• Reply "HELP" for assistance or contact us at findservices@outlook.com.
• Customer support is available during regular business hours.

Carrier Information:

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers in support of services, such as customer service, is permitted.

All other use-case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties.

We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers:

• Third-party vendors that assist in our operations, such as payment processing and appointment scheduling
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• Service providers that assist us with website hosting, communications, customer management, or related business operations

Service providers are expected to maintain appropriate confidentiality and security protections.

Legal Compliance:

We may disclose information:

• If required by law or legal process
• To protect our rights, property, customers, or business
• In response to valid law enforcement requests or court orders

Business Transfers:

Information may be transferred in connection with a merger, acquisition, restructuring, or sale of business assets. In such circumstances, personal information will remain subject to applicable privacy protections.

All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties except aggregators and providers necessary to provide text messaging services.

5. Data Security

We implement and maintain reasonable security measures designed to protect personal information, including:

• Protection of sensitive information during transmission and storage where appropriate
• Secure access controls and authentication mechanisms
• Security assessments and updates
• Data protection practices
• Breach response procedures in accordance with applicable laws
• Backup and recovery procedures where appropriate

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.

We strive to use commercially reasonable means to protect personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Analyze website traffic and user behavior
• Remember visitor preferences
• Improve website functionality and user experience
• Measure the effectiveness of our website and services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain website features.

7. Your Rights & Choices

Depending on applicable law, you may have the right to:

• Access, update, or request deletion of your personal information
• Opt out of marketing emails by clicking the "unsubscribe" link in our emails
• Opt out of SMS messages by replying "STOP"
• Request information about how we process your information
• Withdraw consent for future communications
• Lodge a complaint with an appropriate supervisory authority if you believe your privacy rights have been violated

To exercise applicable rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites.

F&D General Home Repairs is not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

This Privacy Policy applies only to information collected by F&D General Home Repairs.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

• The latest version will be made available on our website along with the applicable effective date.
• For significant changes, we may provide notice through our website, email, or another appropriate communication method.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

By using our website and services, you acknowledge this Privacy Policy.